Career

The Applications Scientist is part of a team of 10 other application specialists within our healthcare and materials science client sector who provide technical support to ICeNd's global sales efforts targeting academic, government, and other science-related customers. This customer-focused position is appropriate for an experienced technologist who wants to work with a dynamic team while showing the strength of our technology, assisting clients with characterization difficulties, and serving as a liaison between internal and external stakeholders. Working on cutting edge high-end nanofabrication devices and advanced theory, this person is exposed to a constant variety of client application areas while collaborating with the world's best scientists and laboratories.

Key Responsibilities

• Perform high quality scientific experiments and demonstrations, including the development of new techniques and applications for ICeNd partners and customers.

• Customer support and applications training post sales cycle and after the instrument has been installed. Translate customer needs into workable solutions.

• Providing technical product expertise assistance during all phases of the sales cycle.

• Cultivating positive customer relationships and acting as a high level customer interface for specific instrument/applications issues, explaining complex technology details, giving in depth technical presentations, and assisting in applications development.

• Provide continuous feedback to the product groups on system performance, features, and potential problems while collaborating with marketing/development groups on future product developments.

• Act as a primary communication conduit to the manufacturing department by reporting engineering and production issues from customers to ICeNd.

• Troubleshoot and report software and hardware issues and escalate as necessary.

• Provide feedback to engineering on system performance, features and problems.

• Recommend and advise on direction for potential applications consistent with customer requirements and technical feasibility.

• Provide technical support to our Sales team, R&D, Manufacturing, Customer Service and other departments as required.

Minimum Requirements/Qualifications

• Typically requires a MSc or MTech or ME in a scientific discipline, preferably electronics, physics, chemistry background with experience in Materials Science, Biophysics, Fluid Dynamics, and Nanoengineering.

• Hands-on experience in tuning and using TEMs, CFD simulations, nanofabrication, and nanofluidics.

• Knowledge of advanced technology and diagnostics as well as operational optimization experience of analytical equipment; specifically electron beam, ultra high vacuum and physical vapour deposition, spectrometers or other analytical techniques required.

• Excellent, enthusiastic, clear communication skills, both written and verbal, with a diverse audience are essential to the success of this position.

• Excellent customer interfacing skills a must

• Proven ability to interact with cross-functional and cross-cultural teams

• Frequent traveling (up to 50%) and ability to travel both domestically internationally, possession of a valid passport.

To apply, please email your CV and cover letter to hr@icend.xyz.